PolíPrivacy and Cookies Policy
Eivor Systems, S.L. offers you Discover+®the digital guide that offers you activities, guides and accommodation. For more information, see the Terms and Conditions of Use of the Platform.
Name: Eivor Systems, S.L.
Addresss websiteAddress: C/ Antonio María Manrique 6, oficina 1-E, 35011 Las Palmas de Gran Canaria, Las Palmas, Spain.
Teléfono: +34 928 396 173
E-mailónico: support@discoverplus.es
Data Protection Officer: dpo@discoverplus.es
We collect the personal information you provide on the registration page that is marked as mandatory with an (*), as well as optional data not marked with an (*).
In addition to the data collected through the form, we may collect and process other personal data, as well as any other data requested in certain sections of the Platform or generated during the use of the Platform.
We may also ask you to provide your personal information each time you contact Discover+®.
Finally, we may also collect aggregated/anonymised information about your activities while using our Platform.
We will process your data for the following purposes:
In order to process your data, we need to ensure that we have what the law describes as a "lawful processing" or lawful basis. We have identified that the personal data we process is based on the following grounds:
We will retain your data for as long as is necessary for the purposes set out above and to be able to respond to your queries or deal with any complaints you may have.
Where we rely on your consent to collect your data, we will retain your data for as long as your consent remains valid and you have not withdrawn it.
When we no longer need to use your data, we will ensure that it is restricted and can only be accessed if we need to process this data for legal purposes, for example in the context of litigation.
After this period, we will anonymise your data, so that we can use it for analysis and research, without being able to identify you from the information we will have after it is anonymised.
We do not make individual decisions that may significantly affect you solely on the basis of automated processing.
7.1 Do you need to provide us with all the informationóWhat is the Commission's request?Qué What happens if you provide it?
You do not have to provide us with all the information we request. For example, when we rely on your consent, you control what information you do and do not want to provide.
Where we require you to provide us with information, we will make this clear to you. For example, when you provide us with your details to access our website, you will see that all mandatory fields are marked with an asterisk (*). If a field is not marked, it is your choice whether or not to provide it.
If you do not provide us with the required information, we will not be able to provide you with access to part or all of the Platform.
7.2 Do I need to provide accurate and precise data?
In order to provide you with our services and improve your user experience, you must provide us with accurate and complete information. If you suspect that the information we have is not correct, please let us know so that we can correct it.
Please note that you will be liable for any false or inaccurate statements you make, as well as for any damages caused as a result thereof, to Discover+® and/or our Suppliers.
Discover+® shall not be liable for any incident arising from any inaccuracy and/or misrepresentation of the information you provide to us.
We pass some or all of your data to third parties, either because it is necessary to provide you with our Platform and your content, or because you have allowed us to transfer some of your data.
In addition, we need to share personal information with companies that provide services such as processing information, fulfilling customer orders, processing payments, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These third parties will act as our processors, or sub-processors, and will have implemented appropriate security measures to protect your personal information.
Discover+® must transfer your personal data if required to do so by law, legal process, litigation and/or requests from public or governmental authorities within or outside your country of residence. We may also share information if we determine that it is necessary and appropriate for purposes of national security, law enforcement or other issues of public importance. We may also share such information if we determine that the transfer is reasonably necessary to comply with our Terms and Conditions or to protect our operations or users. In addition, in the event of a business reorganisation, merger or sale, we may transfer any personal information we collect to the appropriate third party.
8.1 Sponsors
Sponsors are those companies that sponsor this Platform. We work together with them to provide you with high quality content and to enhance your experience on our Platform. For example, content on the Platform, and in particular third party content such as movies, series or news, may be sponsored by our Sponsors.
8.2 Suppliers
Suppliers are those companies that offer and/or advertise products and/or services through the Platform. If you have requested further information or contracted a product or service from any of our Providers, we will disclose your information to them so that they can provide you with the requested product or service.
Discover+® will not make international transfers of your personal data outside the European Economic Area.
10.1 ¿CuáThe rights to protection of the environment are your rights to protection of the environment.óWhat are the data protection measures?
In accordance with the GDPR and other applicable data protection laws, you have the following rights:
You have the right to access your data to find out what personal data we process in relation to you. You can exercise your right of access by sending an email to the following address: dpo@discoverplus.es
In certain circumstances, you have the right to rectify inaccurate personal data concerning you that we process, or to request its deletion. You can exercise your rights of rectification and erasure by contacting us at the following email addresses: dpo@discoverplus.es and unsubscribe@discoverplus.es respectively.
In certain circumstances, you may ask us to restrict the processing of data we hold about you. In such a case, we will continue to retain your data, but we will not process it in any other way. You can exercise your right of restriction by contacting us at the following email address: dpo@discoverplus.es
In certain circumstances, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable form and to transfer it to another data controller. You can exercise your right to data portability by contacting us at the following email address: dpo@discoverplus.es
In certain circumstances and for reasons relating to your particular situation, you have the right to object to the processing of your data, in which case we will stop processing it unless there are compelling legitimate grounds or for the exercise or defence of legal claims. You can exercise your right to object by contacting us at the following email address: dpo@discoverplus.es
Where we process your data on the basis of your consent, you have the right to withdraw your consent at any time. We will respect your choice, but the processing of your data before you withdraw your consent will not be affected.
If you are unhappy with the way we process your data or with any data request you have made, please let us know; we will review your request and our processes to ensure we comply with the law. If you are still not satisfied with our response and our actions, you have the right to lodge a complaint with the data protection authority.
10.2 ¿CuáWhen will we get back to you?
We will respond to your requests as soon as possible and, in any case, within one month at the latest. Should we fail to meet this deadline, please apologise and get back in touch with us so that we can address and rectify any technical errors that may have caused our late response.
11.1 ¿De dóWhere did we obtain your data?
We have obtained your data directly from you, through the direct communication you have made on the platform. For more information about the data we process, you can consult the sectionThe Commission has also taken a number of measures to improve the quality of the information provided to the public, including.
11.2 ¿Qué categoryWhat kind of data do we process? Will we process sensitive data?
For further information about the data we process, please see the sectionThe Commission has also taken a number of measures to improve the quality of the information provided to the public, including. In addition, we hereby confirm that we will not process special categories of data such as data relating to racial or ethnic origin, religion, political opinions, etc.
We respect your privacy and attach great importance to the integrity and protection of the personal data we hold. Therefore, it is our firm intention to act responsibly in this regard.
In this context, we have taken appropriate technical and organisational measures to ensure the security of your personal data and to prevent its alteration, loss and unauthorised processing or access, all in accordance with the applicable data protection regulations and the highest standards.
We only use our own Cookies to allow a more functional and useful navigation on the Platform. In this sense, and in order for you to receive all the information necessary for proper navigation, we provide below an informative text on what cookies are, the type of cookies used on our Platform and how to disable them.
13.1 ¿Qué is a cookie?
A cookie is a small text file that websites place on the computer or mobile device of users who visit them.
Cookies allow a website or digital platform to remember the user's actions and preferences (login ID, font size and other display preferences) so that the user does not have to reconfigure them each time they return.
Cookies can be divided into first-party and third-party cookies, and session cookies (stored only during browsing) and persistent cookies (stored for a longer period).
13.2 ¿Qué what types of cookies do we use?
On this Platform, we use the following cookies:
These cookies are considered essential for browsing the Platform as they enable the use of your functionalities or tools.
These cookies allow the Platform to remember choices you make, for example, the language selected. The aim is to offer a more personalised service.
These cookies, which are processed by Discover+®The cookies help to quantify the number of users and, therefore, carry out measurements and statistical analyses of the use that users make of the service offered. Thus, your browsing on our Platform is analysed with the aim of improving the provision of the products or services we offer.
13.3 ¿CóHow can I revoke my consent or delete cookies?
You can accept, block or delete Cookies installed on your device by modifying the settings of the browser installed on your mobile device. Below, we provide links to the cookie settings of the most common browsers:
Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/en-US/kb/disable-third-party-cookies
Safari: https://support.apple.com/kb/ph5042?locale=en_US
Opera: https://www.opera.com/help/tutorials/security/privacy/
Chrome: https://support.google.com/accounts/answer/61416?hl=en
Alternatively, this online guide (http://www.aboutcookies.org/Default.aspx?page=1) contains detailed information on how to carry out this task across multiple browsers. The link contains more information on how to delete cookies from your device, as well as additional general information on cookies.
These procedures are subject to updates or changes made by the developers of the browsers, so we cannot guarantee the complete conformity of these procedures with the latest available version of each browser.
If your browser does not allow the installation of Cookies, you may not be able to access any of the services and sections of the Platform.
In case you have any questions about this Cookies section, you can contact us at the following email address: dpo@discoverplus.es
13.4 ¿CuáWhat are the consequences if I revoke my consent to cookies?
You may revoke your previously given consent to the installation of cookies at any time by deleting the cookies installed on your device or configuring your browser settings (see previous question).
However, this may have an impact on the functioning of the Platform, making the user experience less satisfactory or even preventing the use of the Platform.
If we change the way we use your data and the purposes for such use, we will update our Privacy Policy and our Cookie Policy accordingly, to ensure that the information we provide to you is up to date.
This Policy was last updated on 27 February 2023.
